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Litter Box Troubleshooting

Pick your model. Every hub uses the same structure — what the symptom means, what usually causes it, the fixes in the order worth trying, and the point at which you should stop and open a warranty case instead.

  • 12 models covered
  • 75 documented problems

Casa Leo

Casa Leo Leo's Loo Too 6 problems documented
  • UV sterilisation does not seem to run
  • Will not cycle
  • Cat weight readings are wrong
  • Drawer shows full when it is not
Open the hub →

CATLINK

CATLINK Scooper Pro X 8 problems documented
  • Will not cycle
  • Deodoriser module does nothing
  • Drum jams or grinds
  • Cat weight readings are wrong
Open the hub →
CATLINK Luxury Pro 6 problems documented
  • Will not cycle
  • Deodoriser module does nothing
  • Drum jams or grinds
  • Cat weight readings are wrong
Open the hub →

Meowant

Meowant SC-M01 6 problems documented
  • Unusually loud or rattling cycle
  • Will not cycle
  • Cat weight readings are wrong
  • Drawer shows full when it is not
Open the hub →

Neakasa

Neakasa M1 6 problems documented
  • Litter scattered around the unit
  • Will not cycle
  • Cat weight readings are wrong
  • Drawer shows full when it is not
Open the hub →

Omega Paw

Omega Paw Roll'n Clean 2 problems documented
  • Clumps do not fall into the tray
  • Litter and waste stuck in the seams
Open the hub →

PETKIT

PETKIT Purobot Ultra 7 problems documented
  • Bag roll error or bag not sealing
  • Camera does not identify cats
  • Will not cycle
  • Cat weight readings are wrong
Open the hub →
PETKIT Pura Max 2 6 problems documented
  • Bag roll error or bag not sealing
  • Will not cycle
  • Cat weight readings are wrong
  • Shows offline in the app
Open the hub →

PetSafe

PetSafe ScoopFree Smart 4 problems documented
  • Rake is stuck or does not return
  • Tray sensor error
  • Shows offline in the app
  • It still smells
Open the hub →

PetSnowy

PetSnowy SNOW+ 5 problems documented
  • Bag is not heat-sealing
  • Will not cycle
  • Cat weight readings are wrong
  • Shows offline in the app
Open the hub →

Whisker

Litter-Robot 4 10 problems documented
  • Flashing blue light
  • Flashing red light
  • Flashing yellow light
  • Cycle interrupted
Open the hub →
Litter-Robot 3 Connect 9 problems documented
  • Flashing blue light
  • Flashing red light
  • Flashing yellow light
  • Cycle interrupted
Open the hub →

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